Refund Policy

Effective Date: October 14, 2026

This Refund Policy applies to all purchases of applications, in-app purchases, subscriptions, digital products, and physical goods offered by Pixel Portage LLC, a Minnesota limited liability company (“Pixel Portage,” “we,” “us,” or “our”). How a refund is handled depends on where you made your purchase. This Refund Policy is incorporated into and forms part of our Terms & Conditions.

1. Purchases Through the Apple App Store

Purchases made through the Apple App Store are billed and processed by Apple Inc. (“Apple”). Pixel Portage does not have access to your payment information and cannot issue refunds for App Store purchases directly. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, select the purchase, and follow Apple’s instructions. All such requests are subject to Apple’s refund policies and sole discretion.

2. Purchases Through Google Play

Purchases made through Google Play are billed and processed by Google LLC (“Google”). You may request a refund directly through Google Play in accordance with Google’s refund policies, which may permit refunds within a limited time after purchase. If the time to request a refund through Google Play has passed, you may contact us, and we will review your request; any refund granted in that case is at our sole discretion.

3. Purchases on Our Website

Digital Products and Subscriptions. Due to the nature of digital goods, purchases of digital products, licenses, and subscriptions made on our website are generally non-refundable once delivered, downloaded, or accessed. However, if you are unable to use a product due to a defect that we cannot resolve, you may request a refund within thirty (30) days of purchase.

Physical Goods. If we sell physical goods, you may return eligible items within thirty (30) days of delivery for a refund, provided they are unused, in their original condition, and in their original packaging. Items that arrive damaged or defective should be reported to us within seven (7) days of delivery. Unless the return is due to our error or a defective item, original shipping charges are non-refundable and you are responsible for return shipping costs.

How to Request. To request a refund for a website purchase, contact us at the email below with your order number, the item(s) at issue, and the reason for your request. We may ask for additional information or the return of the item before processing a refund.

Processing. Approved refunds will be issued to the original method of payment, generally within ten (10) business days of approval. Your bank or card issuer may take additional time to post the refund to your account.

4. Subscriptions

Subscriptions automatically renew unless canceled before the end of the current billing period. Subscriptions purchased through a platform such as the Apple App Store or Google Play must be canceled through your account settings with that platform. Subscriptions purchased on our website may be canceled through your account or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access until that time. Except as required by applicable law or as granted by the applicable platform, no refunds or credits will be provided for partial billing periods or unused portions of a subscription.

5. Free Trials

If a free trial is offered, you will be charged the applicable subscription fee at the end of the trial period unless you cancel before the trial ends. Any unused portion of a free trial is forfeited upon purchase of a subscription.

6. Technical Issues

If you experience a technical problem with any of our products or a purchase does not function as described, please contact us before requesting a refund. We will make reasonable efforts to resolve the issue promptly.

7. Chargebacks

If you believe you were charged in error, please contact us first so we can work to resolve the issue. We reserve the right to suspend access to the Services for accounts associated with fraudulent or unwarranted chargebacks.

8. Statutory Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws that cannot be waived or limited by contract.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will revise the Effective Date above. Changes will not apply retroactively to purchases made before the revised Effective Date.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Pixel Portage LLC
Minnesota, United States
Email: support@pixelportage.com